Question 1

What are the payment options?

Accepted Answer

Payment can be made with:
 • Debit card
 • Credit card
 • Paypal
 • ApplePay
 • GooglePay
 • Direct bank transfer - at checkout if you opt for Manual Payment you'll be supplied bank details to make a payment to.

Afterpay is only available on Trade Me's website. My business is too small to qualify for Afterpay at this point in time.

Question 2

What are the gift wrap options?

Accepted Answer

We love wrapping your purchases to gift to your loved one. Most products in the shop have an option for choosing whether or not to gift wrap it.  And there is a set of questions to answer at check out as well. Our gift wrapping service is free!

Options for Birthdays:

Pink
Gender Neutral

Options for Christmas:

Not specified - our Christmas themed wrapping paper changes from time to time.

Greeting Cards

Remember to check our range of birthday and greeting cards as well. You can choose to receive the card blank, or opt to have a message written inside the card.

Question 3

Where do we deliver?

Accepted Answer

We deliver throughout New Zealand and Australia.

At this time we are not able to deliver to beyond Australia with tracked post, parcel and courier options. Bear in mind that the shipping rates from New Zealand are more costly than from other, more central, parts of the world.
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Standard letter post (which is significantly cheaper) is not available from New Zealand to any destination overseas because NZ Post insists that letters must contain paper based written or printed documents only.

Question 4

What are your delivery rates?

Accepted Answer

We have flat courier rates for both Aotearoa New Zealand and Australia, along with options to receive free shipping!

As of 17th August 2025:

Metro areas in New Zealand is $4.75
Rural areas in New Zealand is $9.50
Or spend $60.00 or over to get free shipping.

Australia is $11.00
Or spend $80.00 or over to get free shipping.

Question 5

Which courier company do you use?

Accepted Answer

We use a variety of courier companies to provide as much flexibility as possible during busy times of the year, and/or during local and national emergencies.

If you require a specific company to deliver to you, e.g. you live on a small island in the Hauraki Gulf and only NZ Post delivers there, please leave a note on your order when checking out.

Question 6

What is your processing time?

Accepted Answer

Usually we can pick, pack and dispatch an order in 1-2 working days.
Processing times may be extended when it is a very large order, or if a product is made to order or is a custom item. If there is likely to be an abnormal delay, we will contact you with an update.

Question 7

How soon can I expect my order to be delivered?

Accepted Answer

Orders dispatched for delivery within New Zealand are usually delivered in 2-5 working days. This may be extended out to 10 working days or more if there is a local or national emergency e.g. weather emergencies or similar situations like COVID-19.
 
Shipping time within Australia is usually 5-10 working days. This may be extended out to 15 working days or more if there is a local or national emergency e.g. weather emergencies or similar situations like COVID-19.

If you need your order by a certain date, please contact Camille via the Contact Us page,(https://www.wildbluedolls.co.nz/contact-us) or add a note to your order. We will dispatch your order as fast as we can to try to achieve your specified date. However, we cannot control how quickly the courier delivers to your area.

Question 8

Do you offer free delivery?

Accepted Answer

Yes! For delivery within New Zealand just spend $60 or more to unlock free shipping.  For delivery within Australia just spend $80 or more to achieve free shipping. No coupon codes necessary as this is calculated at checkout automatically.

Occasionally you may also receive a coupon code from me, for free delivery or a reduced delivery fee. You can enter the coupon code during checkout to achieve free delivery or a reduced delivery fee. 
Note: You cannot use free delivery/reduced delivery coupon for items purchased via Trade Me.

Question 9

Will be parcel have a tracking number?

Accepted Answer

Yes. All orders dispatched for delivery via a courier will have a tracking number. You will find this on your Dispatch confirmation.

Question 10

I have a coupon code - will it work?

Accepted Answer

Most coupon codes issued can be used once by each customer. If you have used a coupon before, you may not be able to use it again.

From time to time, the website provider may inactivate coupons if they have not been used after a period of time. We can fix this quickly and easily.

If you believe your coupon code should work, please let Camille know via the Contact Us page.(https://www.wildbluedolls.co.nz/contact-us) 
Please be specific about which coupon code it is and if you're receiving an error message.

Question 11

Do you offer returns or refunds?

Accepted Answer

Yes:

• If your parcel arrives broken and unusable, a refund or a replacement will be made. 
 • If a couriered or tracked purchase has been lost in by the delivering company, or the tracking states that the parcel has been delivered but not arrived, we will assist you with your support ticket with the courier company by lodging a ticket, or supplying all the information you need to submit a ticket. If the delivering company has investigated and cannot provide sufficient evidence that delivery was made, then a refund will be offered. 
 • If you have had a change of heart, store credit will be offered once the purchased item has been returned at your cost, and in the same condition as you originally received it.

Maybe:

• If your purchase doesn't fit your doll as anticipated, please discuss with Camille prior to requesting a return or refund. Email Camille via the Contact Us page (https://www.wildbluedolls.co.nz/contact-us)with any issues you may have.

No:

• If a couriered or tracked purchase has been lost in by the delivering company, or the tracking states that the parcel has been delivered but not arrived, we will assist you with your support ticket with the courier company by lodging a ticket, or supplying all the information you need to submit a ticket. If the delivering company has investigated and has provided sufficient evidence that delivery was made, then a refund cannot be offered. However, you are may receive a discount on a future purchase. 
 • If a couriered or tracked purchase was stolen from your doorstep or letterbox, we will help you with any information you need to lodge a police report. a refund cannot be offered. However, you are may receive a discount on a future purchase.

Question 12

Can I shop your products somewhere else?

Accepted Answer

Yes, you'll find a selection of my products on other New Zealand websites such as Trade Me.(https://www.trademe.co.nz/a/search?member_listing=271809)
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Follow me on Instagram o(https://www.instagram.com/wildbluedolls/)r Facebook f(https://www.facebook.com/wildbluedolls)or any markets that I will be a part of in the future.

Question 13

Do you make custom designs?

Accepted Answer

I have offered commissions in the past but at the moment, I'm not taking on any commission work.